What We Collect
- Booking details: name, phone number, email address, party size, room, date, time, booking notes, payment status, and booking history.
- Payment data: Stripe handles card details. We store payment references, status, amounts, refunds, and ledger records needed to operate and reconcile bookings.
- Messages: feedback, booking changes, cancellation requests, and staff notes needed to support your booking.
- Website analytics: Umami gives us cookie-free anonymous site usage data. Google Analytics is only loaded if you agree to analytics cookies.
Why We Use It
- To confirm, manage, amend, or cancel bookings.
- To take payment, issue refunds, reconcile takings, and protect the business from fraud or accounting errors.
- To answer customer questions and improve the booking experience.
- To send you offers and event news by email or text — only if you ticked "Send me offers and events" when you booked (our legal basis is your consent). You can withdraw it at any time with the unsubscribe link in any message, or by replying STOP; we keep a note of what you chose and when.
- To understand website performance and booking funnel issues, only where analytics is permitted.
Processors We Use
- Stripe for online payments and refunds.
- Supabase for database, admin authentication, and customer account data.
- Resend for email notifications.
- Twilio for SMS notifications when SMS is enabled.
- Google Analytics for website analytics after consent.
- Umami for cookie-free website analytics.
Retention
- We keep booking and payment records for as long as needed for customer service, accounting, tax, dispute handling, and business reporting.
- We currently do not have a fixed automatic deletion cycle. If you want us to review or delete personal data, contact us using the details below.
Your Rights
- You can ask to access, correct, or delete your personal data by emailing info@vipkaraokeclub.co.uk.
- We may need to verify that the request is really from you before sharing or deleting booking data.
- We aim to respond as soon as reasonably possible, normally within 30 days.
International Processing
- Some providers, including Stripe, Supabase, Resend, Twilio, and Google, may process data outside the UK. We use these providers to run bookings, payments, notifications, and analytics.
Cookies
- Essential site functions may use small local browser storage, for example your language choice.
- Google Analytics cookies are off by default and only load after you accept analytics.
- Umami analytics is used without cookies.
Analytics Cookie Choice
Cookie choices
Google Analytics is currently off.
Contact
For privacy questions or data requests, email info@vipkaraokeclub.co.uk or call +44 7719052535.